Hospitality and Culinary Product Manager

Job description

As a valued colleague in our Enterprise Workplace team, you will shape standout culinary and hospitality experiences that bring people together. Bring your entrepreneurial vision to elevate culinary service for employees, customers, and executives. THE IMPACT YOU WILL MAKE The Hospitality and Culinary Product Manager role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Own the strategy, roadmap, priorities, service models, and standards for Culinary, Hospitality, Workplace Engagement, and Events across locations and customer segments.

Design and evolve branded experiences across dining, workplace engagement, events, executive hospitality, and VIP service, tailored by location and audience. Lead the product lifecycle from research and concept development through pilots, launch, scale, and continuous improvement, using customer insights, data, and feedback. Set culinary and hospitality standards and hold providers accountable for quality, presentation, service expectations, financial performance, safety, compliance, and customer satisfaction.

Lead regular reviews with business stakeholders regarding performance scorecards, corrective actions, and escalation of service issues. Drive innovation, prioritize investments, and determine what to test, scale, standardize, or discontinue based on customer and business value. Manage budgets, pricing and subsidy strategy, cost-to-serve, value realization, KPIs, and reporting across experience, engagement, quality, efficiency, financial performance, and business impact.

Align cross-functional partners and strengthen service culture through clear governance, standards, tools, training, and requirements for health, safety, compliance, accessibility, and operational readiness.