Transcon Inbound Agent

Job description

Knowledge to create Import files. Understand and use the Transcon DDL workflow and other tools to ensure shipments have the proper events in the files. Ensure to request appointments for shipments delivering to Consignees that need one if no appointment is needed. ADD no APR Ensure to update appointment once confirmed. APR no APT Ensure to update Expected Delivery date for shipments that do not need appointment based on arrival.

ADD/AFD no XDD Dispatch shipments timely based on arrival and appointment. APT/XDD no ESD ESD no TBS/DOP TBS/DOP no TNF GPS loads and truck monitoring Ensure all paperwork, seals and GPS units are assigned prior to GPS shipments being picked up. Ensure Driver Checkins are correctly filled out by Expeditors and driver/s for all GPS loads. Ensure all HAWB’s and shipments are staged prior to arrival of trucks for pickup.

Ensure all HAWB’s and shipments are loaded on the correct trucks by monitoring and tallying the loading of those trucks. Adherence to procedures as outlined in DLSOPS for customers. Escalation of problems to Management when necessary. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Meet KPI standards in accordance with the Company’s procedures.

Must meet 52 hours of training yearly.

Culture

Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary . Attend branch meetings and accumulate required number of training hours.

Qualifications

Knowledge of the Chicagoland area. Six months to one year related experience in Domestic operations. Operations/Industry Knowledge preferred Excellent oral and written communication skills A proven history of providing exceptional customer service at all levels Excellent organizational skills, time management skills in addition to a professional attitude Great attitude and background based on compliments from customers and coworkers Strong MS Office skills including Excel, PowerPoint, and OneNote