Account Manager

Job description

We are looking for an experienced and commercially focused Account Manager to join our Melbourne team. The Account Manager is responsible for developing, maintaining and growing relationships with key customers. The role manages all aspects of the customer relationship, with a strong focus on business development, revenue growth, retention and identifying opportunities to expand our services. Working closely with customers and our local and global teams, you will develop strategic business plans, understand customers' supply chains and business objectives, and identify solutions that deliver value and support long-term growth.

KEY RESPONSIBILITIES

• Develop and maintain strong relationships with customers across multiple levels of their organisation
• Create and communicate strategic business plans aligned with customer and Expeditors goals
• Identify business development opportunities and actively manage the sales pipeline to drive revenue growth
• Develop a strong understanding of customers' supply chains, industries, financial objectives and broader business goals
• Identify and introduce value-added solutions using Expeditors' services and technology
• Drive product and geographic diversification opportunities within assigned accounts
• Prepare and deliver effective customer business reviews focused on performance, opportunities and strategic initiatives
• Establish and monitor performance against agreed KPIs
• Ensure customer expectations, SOPs and service requirements are clearly documented and communicated
• Coordinate with local and global operational teams to ensure visibility and alignment on customer requirements and initiatives
• Participate in the established bid process and engage relevant stakeholders
• Monitor account performance, customer retention and revenue growth, escalating customers at risk where required
• Maintain customer, meeting and opportunity information accurately within CRM Travel when required

Qualifications

• Minimum 3 years' Expeditors or industry experience
• Proven business development experience
• Strong knowledge of logistics products and services Experience with relevant operating systems
• Proficiency in Microsoft Office and CRM software
• Strong communication skills with the ability to engage effectively across different levels of an organisation
• Strong presentation and analytical skills
• Proven problem-solving and interpersonal skills
• Strong relationship-building skills Full and unrestricted working rights in Australia