Manager - Distribution Services

Job description

Budget Expected to prepare a yearly budget that increases and challenges their revenues over the current year. This increased need not necessarily satisfy corporate objectives, but rather indicate healthy progress in the department and have profitability as its goal. Of course, a genuine effort to achieve it is expected as well.

Credit and Collection

Expected to follow the credit and collection policy of the company. This means extending the effort towards protecting the Company before extending credit by obtaining credit agreements, getting approved credit limits, and then keeping clients within them as well as routinely calling and collecting funds on past dues.

Strategy

Designs a local support structure to meet agreed strategy and goals Gains agreement from District Manager-Regional Distribution Services for annual Strategy and Business Plan. Establishes operational procedures for all warehousing/distribution activities.

Oversee all requests for warehouse equipment repairs/purchases Sales

Have a comprehensive sales program that involves, proportionately, each person (including themselves) within the department to secure and maintain new customers. The program should hold them accountable for their results and meet the corporate objectives. Presents product and attract potential customer attention. Makes 5 sales calls per week to potential Distribution Services clients and record them into Team Sell. Submits Sales and Activities Report indicating sales calls planned and executed significant distribution activity during past week and plan for the next week.

Creates a comprehensive sales program to secure and maintain new customers. Identifies needs and sells detailed and tailored services that provide value-added services to potential clients. Provides Scope and Rates. Follows the credit policy of the company. Works with the District Manager to help make hiring decision on all distribution/warehouse personnel. Creates a Standard Operating Procedure (SOP). Develops a local supplier/vendor base to ensure flexibility in service offerings.

Submits all quotations for new distribution services accounts in draft Scope & Rates form along with pricing template to Geography Director prior to mailing the Scope & Rates to the client. Prepares and presents the Scope & Rates with terms and conditions on reverse side in person to the client when practical prior to receiving freight.

Operations

Be literate in all aspects of Expeditors' businesses and operations including accounting, and the functions of Expeditors computer systems and, in weak areas, endeavors to improve upon them constantly. Be able to use the EDMS system at full and be able to demonstrate Expo. Reviews records/reports for accuracy of information and compliance with established procedures. Reviews records/reports to determine reasons for discrepancies between inventory and stock control records and recommends remedial actions to resolve discrepancies.

Responsible for overall Distribution warehouse safety within the branch alongside other managers responsible for the branch warehouse, safety must be the responsibility of all but Distribution Services can assist with good practices. Implements vendor agreements with third party distribution centers as per OPS policy.

Customer Retention

Continually maintains a professional and courteous relationship with all customers. Focus on customer service, sales and retention. Makes retention calls and records them into team Sales. Creates tailored Quality Management Review for every customer to measure satisfaction Handles customer complaints to identify and take corrective actions. Measures and improves profitability of the customer using a distribution and customer P&L.

Management

Completes distribution reporting for the branch, including Weekly sales report and Customer Profitability. Works on department budget and accounting Determines work procedures, prepares work schedules, and expedites workflow. Supervisory/ management responsibilities for distribution office and warehouse personnel. Issues written and oral instructions. Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.

Evaluates employee performance Be expected to deal fairly, but firmly with all of our people, all of the time. It is expected that Manager - Distribution Service be "obsessed" with the fundamental details of running the business. It is concerned about the "basics" of the operation, and being consumed towards making them consistently correct, that our highest goals will be achieved. Training The Manager- Distribution Service is expected to address the training needs of the Individuals within the department which includes fulfilling their personal growth goals as well as those of the Company.

This training would adequately and suitably address all of the basic and fundamental issues of running thedepartment, retaining customers, and eliminating errors. It would also provide a program for the training of one's own replacement.

Qualifications

University degree or equivalent qualifications. Minimum 4 years related to forwarding industry or in Distribution Service. Proven leadership attitude and background. Ability to define, develop, and document business processes and procedures. Effective interpersonal skills. Ability to relate to customers and internal employees at all levels. Computer skills