Account Manager

Job description

Summary

Description Develop, maintain, lead and measure Expeditors' product and service deliverables to satisfy the specific needs of a Customer Account(s). Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

Responsibilities & Duties

Business Development Uses business acumen and strategic thinking with an ability to plan and execute effective and ongoing needs assessments; identify strategic improvement and value creating opportunities in line with both customers' supply chain objectives and business goals and Expeditors' initiatives; collaborate to create and validate solutions (product, service, tech) that deliver quantifiable customer benefits; and leverage customer knowledge and relationships to influence positive outcomes.

Customer Management Continuously builds and maintains strong relationships throughout a customer's business hierarchy to understand organizational dynamics, decision-making, and strategic executive alignment leading to trusted partner status. Maintains effective oversight for customers' operational needs and optimal execution for account growth through leadership, active communication, collaboration, and advocacy both internally and with customers.

Customer Ecosystem Expertise Develops and maintains knowledge and expertise for respective customer ecosystems including market and industry intelligence; associated product, service, and vertical knowledge; customer information systems; and supply chain expertise. Business Intelligence Develops and maintains Data Fluency combined with effective use of business intelligence tools for: information gathering, processing, and analysis; performance management and improvement; and reporting.

Qualifications

University/College degree or equivalent qualifications. Minimum 3 years logistics industry experience. Proven work experience in business development. Knowledge of Expeditors’ products and services is an advantage Knowledge of required Expeditors’ operating systems is an advantage Proficient in MS Office and CRM Software. Ability to define, develop and document business processes and procedures. Strong presentation skills.

Strong analytical skills. Proven problem solving and interpersonal skills. Excellent PC skills including word processing, presentation and spread sheet programs