Agent - Ocean Export

Job description

Ensure smooth and timely freight process flow. Prepare various documents for international transportation. Ensure accurate and timely client and vendors billing and data entry into our operating system. Interact with our customers in arranging their international export shipments, meeting customer service standards. Understand department process flow, constantly looking for areas to improve efficiency. Ensure all customers standard operating procedures are followed as per Customer SOP.

Monitor shipment reports to ensure total customer satisfaction.

Support the Supervisor in the following areas

Allocating workloads within team to ensure smooth operations during peak activity or staff absence. Monitoring workboards to ensure internal KPI’s are met e.g. timely data entry Build and maintaining strong relationships with customers. Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer. Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.

Monitor invoicing and BNP report where needed. Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team. Promote productivity tools within the team (e.g. using workboard, invoice processing, expo) Be continuously open and positive to implementing new system changes and enhancements with the team.

Qualifications

College graduate or above. Global logistics industry knowledge Relevant training background; or equivalent combination of education and experience Good computer skills (e.g., MS Excel, MS Word) Fluent in English Fluent in listening, speaking, reading, and writing in Chinese.