Agent - Order Management

Job description

Ensure smooth and timely freight process flow. Ensure accurate and timely data entry into our operating system. Track and trace Order Management files. Use workflows on daily basis to manage shipments Monitor shipment reports to ensure total customer satisfaction Ensure timely clearance and delivery of freight to customer for Import shipments. Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.

Ensure accurate and timely client and vendor billing. Manage intercompany invoice payments (i.e. via AJAX report) Interact with our customers, arranging their international shipments, meeting customer service standards. Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others). Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements.

Understand department process flow, constantly looking for areas of improved efficiency. Ensure all customers standard operating procedures are followed and updated in the DLSOP. Meet KPI standards, per company procedure. Overseas communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Adhere to the company’s 10 cultural attributes

Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

Understanding the transportation processes of all ocean freight modes is a plus Good computer skills (e.g., MS Excel, MS Word), with advanced data‑processing capabilities preferred.

Fluent in English Relevant training background; or equivalent combination of education and experience

• Meet company standards of 52 hours training per year, including as needed management/leadership training
• Excellent organizational skills, time management skills in addition to a professional manner Positive and willing to help attitude Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results