Transcon Agent

Job description

Major Duties and Responsibilities

Customer Service

• Execute shipment requests for customers
• Source capacity with approved service providers
• Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
• Monitor and action email boxes daily (personal and shared boxes)
• Ensure that all correspondence internal and external is uploaded into the document imaging system and labeled correctly Responsible for notifications of shipment status to customers Delay updates
• Ensure accurate and timely EDI communication to customers and service providers
• Maintain strong relationships with customers and service providers Operations Responsible for the management of accurate and timely data entry into the operating system Internal 3rd Party
• Track and Trace shipments as required via externally and internally sources

Event Code Management

• Assist with booking amendments with carriers if requested by the customer Responsible for freight routing deviations and communication once the cargo is in transit
• Ensure accurate and timely POD’s are received and imaged into the document imaging system
• Understand department process flow, constantly looking for areas of improved efficiency
• Meet key performance indicators in support of department, branch, product and company goals

Qualifications

6 months to 1 year related experience and/or training; or equivalent combination of education and experience Understanding of ocean documentation process a plus Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Pro-active, strong organizational skills Good computer skills (Excel, Word) Hazardous Materials certification (preferred) Fluent in English