Distribution Quality Supervisor

Job description

Role summary Owns the building’s quality program for client work: process audits, inspection, non-conformance tracking and corrective action. Builds on the Expeditors expectation that all work is assigned and checked for accuracy and conformance, and gives the program a dedicated owner for audit readiness. Key responsibilities Audit receiving, storage, picking, packing and shipping processes against SOPs. Track quality metrics and errors; publish results to operations leadership.

Lead root-cause analysis and corrective and preventive actions for errors and complaints. Oversee the inspection and Non-Conformance (OS&D) process with Inspectors and OS&D Agents. Maintain controlled SOPs, work instructions and training records. Prepare quality data for QMRs and for customer and internal audits. Supervise quality staff and coach operators on quality standards. Program specifics Serial-number accuracy for Revenue Fulfillment and RMA shipments.

RMA Operations

inspection, non-conformance and disposition quality for returned units. ESD-safe handling and packaging standards for high-value hardware. Audit readiness across all client buildings.

Qualifications

Qualifications

College degree preferred; quality certification a plus (for example, internal auditor or Six Sigma). Quality experience in distribution or manufacturing, including supervision [Confirm years]. Root-cause and corrective-action methods; strong Excel and reporting. Able to coach and influence across EI and agency teams. Physical / work environment Warehouse and office environment in a secured, high-value facility. Able to stand and walk for extended periods, lift up to 50 lb, and work safely around forklifts and powered equipment.

ESD-safe handling and required PPE apply on the floor. Special requirements Background check required (high-value facility with access control and CCTV). Bilingual a plus. Flexibility for peak periods, overtime and occasional weekend work.