Ocean Customer Service Agent

Job description

Scope of Position Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Department.

Major Duties and Responsibilities

Operations/Industry Knowledge Customer Service Vendor Relations Procedure and Productivity Standards Adherence Accounting Accurate and Timely Billing Self Development Understand department process flow, looking for best practices to improve operational efficiency and productivity Overseas communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary

Qualifications

Bachelor's degree preferred. 6 months experience in Ocean Import Effective interpersonal skills.? Good computer skills (Excel, Word, PowerPoint) Attention to Detail Fluent in English Reporting Structure Ocean Lead Agent, Supervisor and Manager