Agent - Distribution Services

Job description

Distribution Services Agent is responsible for supporting Supervisor to drive the growth of each product and service within the district as well as driving collaboration with the network. To perform all customer services activities and operations of assigned customer’s account as to achieve 100% customer service satisfaction. Tasks and Duties

• Perform all daily customer service activities and operations including order processing, documentation, shipping coordination, report management, invoicing/billing, and filing.
• Handle all customers’ feedback, requests, and complaints effectively and escalate/ report to superior accordingly.
• Perform and dispatch all invoicing/billing to customer on time.
• Ensure accuracy and proper maintenance of inventory in systems.
• Collect and compile date for measurement of key performance indicators.
• Maintain a current and accurate procedures manual that details the processing requirements for each account.
• Maintain proper documentation of paperwork associated with orders and accounts.
• To take up additional tasks as required meeting the Department needs.

Job Expectations

• Excellent customer service skills
• Good communication with excellent interpersonal skills
• Pro-active to the entire operational flow and able to work independently to complete assigned jobs.
• Eagerness to learn and adaptable to changes.

Qualifications

• Minimum tertiary education with 2 years related working experience. Knowledge of warehousing and logistics operation is an advantage.
• Computer knowledge (MS Word Excel / Word / PowerPoint)
• Customer service skills
• Relevant knowledge in handling customer for specific industry
• Familiar with customer’s ERP system such as Oracle / SAP (if applicable)