Ocean Import Customer Service Agent

Job description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

Position Schedule

Monday- Friday, 07:30 am- 4:30 pm Location : The role will relocate to our new facility at 2001 E.

Dominguez Street, Carson, CA in Spring 2027 Major Duties and Responsibilities:

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Import Files
• Ensure documents are sent timely to customer or broker for customs purposes.

Ensure accurate and timely client and vendors billing and accounting compliance. Exceptional customer service interactions with our customers in arranging their international shipments, meeting customer service standards. Contribute to maintaining good relationships with suppliers (Shipping lines, trucking companies and others involved). Meet compliance at all times of regulations, internal and external, in accordance with government regulations.

Understand department process flow, and looking for best practices to improve operational efficiency and productivity Ensure all customers standard operating procedures in place and updated in customer SOP. Meet KPI standards in accordance with the Company’s procedures Overseas communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Meets company standards of 52 hours training per year per employee. Attend mandatory training classes when required. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Adhere to the company’s 10 cultural attributes

Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

Minimum Qualifications

• High School Degree or equivalent required Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa Fluent in English, both written and verbal
• Must have the ability to work overtime in support of the department’s needs
• Must be able to commute to the city of Hawthorne, CA & Carson , CA Comfortable with numbers and basic mathematical skills Comfortable working in a professional business environment.

Desired Qualifications

Associates or Undergraduate Degree Preferred Good computer skills (Word, Excel, and familiarity with PowerPoint)

• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills Analytical with a strong attention to detail Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills Has a demonstrated strong work ethic, and reliability