Domestic Logistics Customer Service Agent

Job description

Schedule

Monday-Friday, 8AM-5PM Scope of Position : Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Transcon department Major Duties and Responsibilties :

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace Transcon files as required Use Workflows on daily basis
• Ensure timely dispatch of shipments and communication to customers.

Interact with our customers in arranging their domestic shipments, meeting customer service standards Contribute to maintain strong relationships with service providers Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements. Understand department process flow, constantly looking for areas of improved efficiency Ensure all customers' standard operating procedures are followed and updated Meet KPI standards, as per the company procedures

Qualifications

Minimum Qualifications

• High School Degree or equivalent required Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa Fluent in English, both written and verbal
• Must have the ability to work overtime in support of the department’s needs
• Must be able to commute to the city of Hawthorne, CA Comfortable with numbers and basic mathematical skills Comfortable working in a professional business environment Desired Qualifications: Associates or Undergraduate Degree Preferred Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills Analytical with a strong attention to detail Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills Has a demonstrated strong work ethic, and reliability Willingness to work overtime as needed