Query Handling Backline Advisor (Finance)

Job description

The Job

Analyze and resolve customer queries related to invoicing, collections, customer accounts and financial processes in a timely manner. Collaborate effectively with Customer Service, Sales, Operations, Credit Control and other relevant teams. Identify root causes of financial issues and develop sustainable solutions to prevent recurrence. Perform pre- and post-billing checks; analyze system-generated errors and alerts and take appropriate action.

Respond to financial queries from other countries and coordinate Türkiye-related topics with global teams. Provide regular feedback to Sales, Credit Control and management on the resolution of financial issues. Contribute to achieving individual and team targets. Participate in continuous improvement initiatives and platforms such as Gemba Walks and First Choice. Take an active role in global finance projects and provide support when required.

The Person

Bachelor’s degree, preferably in Business Administration, Economics, Finance, Engineering or a related field. Proficiency in English. Experience with ERP systems such as SAP is preferred. Proficient in MS Office applications. Strong analytical thinking and problem-solving skills. Strong ability to analyze financial data with a high level of attention to detail. Strong communication and stakeholder management skills. Effective prioritization and time management skills.

Team-oriented and customer-focused mindset. Strong root-cause analysis and continuous improvement mindset. Accountable, results-oriented and willing to take initiative when needed.