Sales Support Specialist - Ho Chi Minh City

Job description

Main tasks & key responsibilities

Supports the customer-facing organization (Key Account/ Field Sales/ TeleSales and Trade Lane Teams) by:

• Preparing quotations and contracts (incl. rate proposals and proposal writing)
• Supporting the customer contact by preparing customer documents
• Supporting the customer planning and implementation process
• Providing customer information, supporting the identification and qualification of Sales leads
• Analyzing Sales Index
• Preparing business reviews
• Preparing Sales reports e.g., Sales Index reports including revenue development, churn rates, hit rates, pipeline size, etc., by customers Qualifications:
• Broad understanding of the global forwarding industry and the DHL Global Forwarding business models
• Ability to handle multiple and hanging priorities
• Ability to work effectively, independently, and in a Team environment.
• Excellent verbal and written communication skills
• Excellent basic business skills
• Experience with MS Office, e.g., Outlook; experience with CRM tools preferred Working Location: 8th Floor, Etown 5 Building, 364 Cong Hoa, Tan Binh Ward, Ho Chi Minh City #LI-APAC #DHL #DGF #DHLGlobalForwarding #DHLGlobalForwardingVietnam