Ho Chi Minh Customer Quality Engineer (Mandarin Speakers Required) 65 700000

Job description

Job Responsibilities

Quality Issue Resolution: Assists in addressing customer-related quality issues by gathering information and working with senior team members to provide timely responses.

Customer Communication

Provides customer contact support for basic quality matters, following established protocols and escalating complex issues appropriately.

Process Participation

Participates in customer quality activities including data collection for audits and evaluations under supervision. Quick response to customer's issue and visit customers regularly to develop good relationship.

Basic Analysis

Supports the team in identifying customer needs and documenting feedback that may lead to quality improvements. Participates in cross-functional teams to drive continuous improvement. Coordinate the sorting activities with regards to quality defect by meeting customer requirements, preparing product defect report and providing quality training to subcontractor to satisfy customer expectations. Monitoring complaint processing (processing time, response time, content of 8D reports and effectiveness of corrective actions) and report to manager.

Monitor customer scorecards and definition of actions by negative trend.

Job Requirements

Bachelor’s Degree in Engineering Very good quality background Knowledge in QC Tools such as SPC, FMEA, Control Plan, etc.

• Knowledge in IATF16949 and ISO9000 requirements Good communication and negotiation skills Presentation skills Good English knowledge, verbal and writing Independent working behaviour
• Ability taking decisions Social competence Team worker Travel willingness
• Excellent negotiating skills What your background should look like Generally requires
• Bachelors degree in appropriate field or local equivalent with a minimum of 3 years of progressively responsible professional level experience Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork