Customer Portal Expert/Customer Care

Job description

Job Title

Customer Portal Expert/Customer Care Job Purpose : Dual role

• Deliver UK & IE MyHG agenda from both an internal/external perspective. Ensure that all Operational targets in relation to service, quality and productivity are always met.

GENERAL RESPONSIBILITIES

Customer Portal Expert (My Hillebrand Gori portal)

Speak Up for Customers

Our customers are our lifeline. As a champion, you'll be their voice, making sure their needs are front and centre in everything we do providing user feedback for future developments.

Get Everyone on Board

From demos to training sessions using our MyHillebrandGori Customer Portal, you'll be the one showing everyone in the supply chain including colleagues why our initiatives are so awesome and how they can make our lives easier.

Be the Go-To Guru

Need help? You got it! Whether it's answering questions or troubleshooting problems, you'll be the one everyone turns to for guidance.

Stay in the Loop

Being a champion means staying up-to-date on all the latest and greatest. That means attending meetings, webinars, and whatever else keeps you in the know.

Give Feedback, Get Results

Your input matters. By sharing your thoughts and ideas, you'll help us make our initiatives even better.

Celebrate Wins

Every success story deserves a shoutout. As a champion, you'll be the one cheering on our victories and inspiring others to do the Tailored Reporting: Co-ordinate / manage everyone’s MyHillebrandGori reporting Customer Retention and Growth: Use MyHillebrandGori to support the business in this area.

Customer Care Accurate input of data Raising customer orders on the system (FLOW) Efficient use of available communication tools to confirm all arrangements specific to the transport process and miscellaneous/ancillary transactions Selecting from approved suppliers whilst considering cost and commercial viability

• Assist in the processing of both sales and purchase invoices
• Maintain excellent lines of communication with both customers and suppliers

ADDITIONAL RESPONSIBILITIES

The above duties are not an exhaustive list. The job holder may be required to undertake additional duties as the needs of the business dictate. KEY CONTACTS MyHG Team Internal colleagues (Globally) Customers Supply Chain Stakeholders PERFORMANCE INDICATORS Agreed Objectives as per below shown in MyTalentWorld: o Individual o Team o Office o UK

COMPETENCIES

FOR THE

ROLE TECHNICAL SKILLS

Freight Forwarding Experience PERSONAL

SKILLS

• Excellent planning and organisational skills
• Excellent communication skills Self-motivated and able to work without supervision Experienced team player Available to work under pressure Enthusiastic and driven to achieve targets and objectives
• Excellent customer service skills LANGUAGE

Excellent verbal & written English Any other Languages COMPUTER

Good computer skills including MyHG & Microsoft Office Knowledge of FLOW AXIS QLIK EDUCATION/QUALIFICATIONS Good standard of general education PROFESSIONAL EXPERIENCE / SKILLS 1-2 years’ Experience in Freight Forwarding APPRAISAL

COMPETENCIES

Quality of Work Customer Service Communication Skills Team Player SUGGESTED TRAINING FOR THE ROLE Company Induction MyHG

• MyTalent World FLOW AXIS QLIK Customer Service Communication Skills Technical Insurance