Product Manager – Order Data

Job description

How you'll help us Keep Climbing (overview & key responsibilities) Delta is on a journey to become a world-class retailer, changing the way Delta can sell and service flight and ancillary products and improve the overall customer experience. To achieve this goal, Delta’s Retail Strategy is to consistently offer, sell, and service high quality personalized products in the customer’s channel of choice. Delta’s current system of record for purchases limits how we deliver and service enhanced product offerings.

To solve this problem, Delta is creating a new system of record that requires a robust and flexible order data model. The order management data model will serve as the source of truth for all products sold and attributes of products needed to fulfill and service for the customer. To guide this effort, the Enterprise Solutions (ES) team is seeking a Product Manager _- Order Data._ The Product Manager will collaborate on designing, delivering, and maintaining proprietary data products that result in the improved ability to sell and service products for Delta Air Lines.

The role partners across Delta and vendors to identify opportunities, define requirements, provide insights, prototype products, and deliver end-to-end solutions. We are looking for candidates who have a passion for data, are motivated by solving problems, exhibit curiosity to understand current processes, and can think creatively to identify solutions.

Responsibilities

• Partner with stakeholders across the enterprise to determinerequirements for order data.
• Work with business and IT partners to translate businessrequirements into usable and reliable data solutions.
• Analyze and use data to guide development roadmaps.
• Drive implementation of data solutions.
• Collaborate with other teams to deliver end-to-end solutions.
• Communicate progress to leaders and stakeholders.
• Maintaina pulse on industry efforts, disruptive technologies, and champion solutions tofurther Delta's position as industry leader What you need to succeed (minimum qualifications)
• At least 5+ years of workexperience in a Data Engineering, Data Management, Data Analysis, Statistics orProduct Manager Role.
• BA/BS or advanced degree in aprocess or project management discipline such Economics, Statistics, DataAnalytics, Engineering
• Ability to understand large,unstructured data sets.
• Understanding of data modelingand modern software architecture styles.
• Demonstrates intellectualcuriosity as well as sound analytical and communication skills; ability tocommunicate at all levels
• Shown success in understandingand improving complex processes.
• Capable of managing multipleprojects with limited supervision in a fast-paced environment
• Focused on results and canprioritize competing interests with seemingly disparate goals.
• Uses data to quantifyproblems, identify trade-offs and develop solutions.
• Communicates in a timely,accurate and effective manner.
• Must be performing satisfactorily in present position
• Embraces diverse people,thinking, and styles.
• Consistently prioritizessafety and security of self, others, and personal data.
• Is at least 18 years of ageand has authorization to work in the United States. What will give you a competitive edge (preferred qualifications)
• Experience in building orleading data design in a Retail capacity
• Relevant working experience inRetail Order Management, Booking, Ticketing, Business Intelligence and DataAnalytics.
• PNR, Order, Booking and/orTicketing knowledge
• Experience in at least onecommercial or operations function such as Reservations, Airport CustomerService, eCommerce, Revenue Management or Sales
• Knowledge of revenuemanagement theory or airline systems/data Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary,industry-leading profit sharing program, and performanceincentives + 401(k) with generous companycontributions up to 9%
• New hires are eligible for upto 2-weeks of vacation. This is earned for use in the following vacationyear (April 1 – March 31)
• In addition to vacation, newhires are eligible for up to 56 hours of paid personal time within a12-month period + 10 paid holidays per calendaryear
• Birthing parents are eligiblefor 12-weeks of paid maternity/parental leave
• Non-birthing parents areeligible for 2-weeks of paid parental leave
• Comprehensive health benefitsincluding medical, dental, vision, short/long term disability and lifeinsurance benefits
• Family care assistancethrough fertility support, surrogacy and adoption assistance, lactationsupport, subsidized back-up care, and programs that help with loved onesin all stages
• Holistic Wellbeing programsto support physical, emotional, social, and financial health, includingaccess to an employee assistance program offering support for you andanyone in your household, free financial coaching, and extensive resourcessupporting mental health
• Domestic and Internationalspace-available flight privileges for employees and eligible familymembers
• Career development programsto achieve your long-term career goals
• World-wide partnerships toengage in community service and innovative goals created to focus onsustainability and reducing our carbon footprint
• Business Resource Groupscreated to connect employees with common interests to promote inclusion,provide perspective and help implement strategies
• Recognition rewards andawards through the platform

Unstoppable Together

• Access to over 500 discounts,specialty savings and voluntary benefits through Deltaperks such as carand hotel rentals and auto, home, and pet insurance, legal services, andchildcare Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.

If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here