Senior Key Account Manager

Job description

Do you excel at building strong, trust-based relationships with key clients and turning their needs into strategic solutions? Are you skilled at balancing client satisfaction with business goals through effective communication, negotiation, and problem-solving? This job is for you! We are looking for a passionate and results-driven Senior Key Account Manager to join our team! In this role, you will act as the primary link between our most important partners and our internal teams, ensuring seamless collaboration and mutual growth.

From understanding client needs and crafting tailored solutions to monitoring commercial and operational KPIs, you'll be at the heart of our client success strategy. If you're excited about making an impact, driving results through data, and building meaningful client relationships, we’d love to meet you!

What you’ll do

• Develop and maintain solid relationships with efood’s key clients
• Develop a thorough understanding of key clients' needs and requirements and prepare customized solutions to meet their objectives
• Act as the main point of contact between key clients and internal teams
• Communicate and collaborate with marketing, sales, product, and operations departments to ensure that both company's & key clients’ needs are met
• Compile and monitor reports on account progress, goals, and forecasts for account teams and stakeholders.
• Negotiate with key clients and sell services for the fulfillment of each client's long-term goals
• Monitor commercial KPIs of the key partners aiming for their continual growth
• Track operational KPIs of the key partners & take actions in alignment with the Ops dpt to keep them healthy

Qualifications

• Proven experience in Sales & Key Account Management Customer-centric approach
• Proficient in all Microsoft Office applications as well as CRM software
• Strong negotiation and leadership skills Exceptional customer service skills
• Excellent communication skills Problem-solving attitude
• Ability to work independently without supervision