Account Manager QCommerce Italy

Job description

Job Ref ID

JR0088340 Ready to transform how local businesses thrive in the on-demand economy? As an Account Manager for Q-Commerce , you will own, scale, and empower a diverse portfolio of small-to-medium retail partners—spanning vibrant categories such as pharmacies, beauty, pet supplies, florists, and specialty stores. You will act as their trusted growth consultant, unlocking new revenue streams, optimizing catalog performance, and driving high-volume commercial expansion.

If you are agile, commercially driven, and passionate about turning independent merchants into powerhouse on-demand brands, this is your opportunity to make an immediate, tangible impact.

THE JOURNEY

Portfolio Ownership & Relationship Building: Establish trust and build proactive relationships across your SMB partner portfolio, understanding individual merchant needs through regular touchpoints, operational reviews, and performance check-ins.

Commercial Growth & Joint Action Plans

Drive partner sales, Average Order Value (AOV), and conversion rates by guiding merchants on catalog optimization, top-selling assortment expansion, and promotional pricing strategies.

Promotions & Campaign Activation

Pitch, negotiate, and execute tailored in-app marketing campaigns, seasonal activations, and Glovo promotional tools to maximize partner visibility and customer acquisition.

Operational Excellence

Partner with merchants and cross-functional operations teams to streamline order fulfillment, reduce cancellation rates, and maintain a seamless customer delivery experience.

Cross-Functional Collaboration

Work closely with Onboarding, Partner Operations, and Local Marketing teams to share merchant insights, test scalable SMB initiatives, and foster continuous growth across the Q-Commerce ecosystem.

Qualifications

WHAT YOU WILL BRING

TO THE RIDE Must-Haves: 1–3 years of experience in account management, commercial sales, business development, or client-facing operations. Background in e-commerce, Q-Commerce, retail, FMCG, or a fast-paced tech/startup environment. Proven ability to manage a high-volume portfolio of accounts while prioritizing high-impact growth levers. Solid commercial instincts with a practical, problem-solving mindset and a bias for proactive execution.

Strong analytical capability—comfortable working with spreadsheets, deciphering basic performance metrics, and translating data into actionable advice for merchants. Clear, persuasive, and empathetic communication skills, capable of influencing independent business owners and internal stakeholders alike. Full professional proficiency in Italian and English.

Nice-to-Haves

Prior experience working specifically with independent merchants, or high-velocity retail accounts. Familiarity with digital marketing mechanics, retail media monetization, or in-app promotional tools. Hands-on experience with CRM tools (such as Salesforce) and dashboard analytics.

WE BELIEVE DRIVEN TALENT DESERVES

💪 Top-notch health insurance to keep you at your peak. 🏃Wellhub plan to join hundreds of gyms and wellness centers 🍔 Monthly Glovo credit to satisfy your cravings! 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! 👪 Enhanced parental leave. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture.

We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life?