Virtual Account Management Team Lead

Job description

Are you an operational mastermind who thrives on efficiency? We are looking for a Team Leader for our Virtual Account Management (VAM) department (about 5 people - might increase in the future). This isn't just about managing a team; it’s about maintaining the "engine" that powers our partners’ success. You will lead a high-performing squad, using data to bridge performance gaps and ensuring our operational standards aren't just met—but exceeded.

What’s on the menu

Your Mission Operational Excellence: Lead the day-to-day rhythm of the VAM team. You’ll ensure our partner accounts receive world-class service by optimizing workflows and removing friction.

Data-Driven Leadership

Dive into performance dashboards to spot trends. You’ll identify where we can win and implement swift, corrective actions to keep the team on track.

Drive the "How"

Serve as the operational North Star. You’ll ensure the team masters Salesforce and internal tools, maintaining the data integrity that allows us to scale.

Performance Coaching

It’s not just about targets; it’s about people. You’ll track productivity metrics (call volumes, task completion) and provide the daily direction needed to help your team hit their personal bests.

Strategic Reporting

Keep your finger on the pulse. You will translate team activities into clear progress updates for senior management, highlighting both wins and opportunities.

Qualifications

What you bring to the table

Experience: 3+ years in Operations, Team Coordination, or Customer Success. You’ve led teams in high-volume, fast-paced environments before.

Process Mindset

You don't just follow a process; you own it. You thrive in structured environments and enjoy bringing order to complexity.

Tech-Savviness

You speak "Salesforce" and Google Workspace fluently. You understand that clean data is the foundation of a great strategy.

Analytical Eye

You’re comfortable navigating dashboards and can quickly pivot a team’s focus based on what the numbers are telling you.

Language Skills

You are a master communicator in both Hungarian and English.

Grit & Reliability

You are the calm in the storm, capable of managing multiple moving parts without losing sight of the goal.

Who you are

The Optimizer: You love finding a better, faster, or more organized way to get things done.

The Pragmatist

You look at a report and immediately translate "numbers" into "action items."

The People Champion

You take pride in troubleshooting hurdles for your team, clearing the path so they can succeed.