Fraud & Risk Project Manager

Job description

Job Ref ID

JR0087550 As a Fraud & Risk Project Manager, you will play a key role in safeguarding Glovo’s platform by designing, scaling, and managing strategic fraud prevention initiatives across all operational touchpoints. You will leverage data-driven problem solving to analyze complex risk vectors, while actively collaborating with cross-functional stakeholders and consolidating country-level requirements to build robust fraud prevention roadmaps.

By prioritizing initiatives based on financial impact and risk exposure, you will drive key projects that effectively balance fraud loss reduction with optimal user conversion rates and seamless operational experiences. A key part of the role will be bringing structure and clarity to a complex environment, where multiple initiatives, stakeholders and priorities are running in parallel. Be a part of a team where you will: Lead the end-to-end implementation and rollout of strategic anti-fraud projects, tools, and operational processes across multiple regions and markets.

Analyze complex fraud vectors, emerging patterns, and financial impact to identify platform vulnerabilities across customer, courier, and partner operations. Collaborate cross-functionally with Product, Engineering, Data Science, Operations, Legal, and Compliance teams to design and deploy automated risk rules and detection systems. Act as the main point of contact (POC) for regional and local country teams, gathering local fraud requirements and consolidating country-level feedback into actionable roadmap items.

Prioritize fraud prevention initiatives based on financial impact, risk exposure, and country-specific needs to optimize resource allocation and project rollouts. Define, track, and report on key fraud metrics and KPIs, ensuring a data-driven balance between fraud loss reduction and user conversion rates. Design standardized incident response protocols and operational workflows to address high-severity fraud events swiftly.

Evaluate external fraud prevention vendors, third-party technology tools, and identity verification solutions to enhance platform security.

Qualifications

You have: 3+ years of experience in operations management, project management, fraud prevention within tech, e-commerce, or on-demand delivery platforms. Strong analytical mindset with proficiency in SQL, data visualization tools (e.g., Looker, Tableau), and quantitative risk analysis. Proven track record of managing cross-functional projects and driving alignment across technical and non-technical stakeholders. Solid understanding of payment processing, identity verification, account takeover (ATO), and promotion abuse mechanisms.

Excellent problem-solving skills with the ability to make data-driven decisions under pressure. Fluency in English; proficiency in Spanish and French is a plus.