Maintenance Supervisor

Job description

Preventive & Corrective Maintenance

Develop, implement, and monitor daily corrective and Planned Preventive Maintenance (PPM) schedules across all 13 store locations to ensure maximum operational uptime.

Critical Systems Oversight

Manage contract execution and service delivery for specialized PPM contracts covering high-value assets, including Chillers, Freezers, HVAC, electrical infrastructure, and structural racking systems.

Emergency Response

Act as the primary technical point of contact for emergency repairs, collaborating with Store Supervisors and Operations Managers to resolve urgent facility disruptions swiftly.

AutoCAD Planning & Layouts

Prepare detailed floor plans, technical drawings, and operational layouts using AutoCAD for new store openings, expansions, and structural renovations.

Tender Package Preparation

Lead the preparation of fit-out project tender packages—including technical layouts, Bill of Quantities (BOQ), and scope of work—ensuring complete alignment across internal and external stakeholders.

Landlord & Property Relations

Support the Assistant Operations Manager and broader Operations team in technical interactions with landlords, including site handovers, shared utility alignments, and lease-bound facility maintenance obligations.

Technician Supervision

Directly manage and lead the internal maintenance technician across 13 stores, optimizing shift schedules, route planning, and task allocation to balance high workload demands.

PR & Procurement Workflow

Initiate and manage Purchase Requests (PRs) within the internal ERP system, actively driving follow-ups with the Procurement Department to expedite sourcing and approval workflows.

Life Safety Systems

Ensure all major fire suppression, safety equipment, and emergency systems across facilities are tested, compliant, and fully operational at all times.

Quality Alignment

Partner closely with the Quality Assurance department to investigate, rectify, and prevent recurring technical non-conformities or urgent audit findings.

Cost Tracking & Budget Support

Assist the Assistant Operations Manager in tracking ongoing routine maintenance expenses (OPEX) against monthly budgets.

Regulatory & Civil Defense Compliance

Coordinate required municipal, trade, and civil defense inspections, maintaining mandatory facility permits and compliance documentation on site.

Administrative & Compliance Filing

Track and archive all vendor invoices, work completion certificates, lease agreements and municipal/civil defense compliance permits to ensure seamless information retrieval for audits and operational reviews.

Qualifications

Experience managing and developing team members. You must have a minimum of 3 years of experience in FM, E\Q-commerce, or Retail Industries. Great stakeholder management experience both internally and externally. You are someone energized by the unknown and look forward to learning each day on the job.

Language skills

Fluent English and Arabic would be a plus.