Head of IT Service Governance in Danica IT

Job description

About Danica IT Danica IT is part of the Danske Bank Group and develops, operates technology supporting pension, insurance and health services. We combine Danica-owned capabilities with platforms and services delivered across the Group. Our ambition is to provide secure, resilient and effective technology while modernising the IT landscape and improving how we deliver value. Our culture is built around taking ownership, teaming up across boundaries and being open.

About the team Service Governance is a dedicated team within the Shared Capabilities cluster in Danica IT, with a clear mandate to strengthen operational governance across Danica IT. It owns and matures the local application of IT service management practices, operational readiness and service transition, incident and problem governance, change and release governance, service portfolio and CMDB data quality, operational reporting, audit readiness and continuous improvement.

What you will be doing You will lead a multidisciplinary Service Governance team within Danica IT's Shared Capabilities cluster, working closely with Product Owners, IT leaders, technology specialists, and governance functions across the Danske Bank Group. Your focus will be on creating clarity around purpose, direction priorities, and accountability while developing team members professionally.

• Lead, coach and develop a multidisciplinary Service Governance team, creating clarity on purpose, priorities, accountability and professional growth
• Define and execute the Service Governance roadmap aligned with Danica IT strategy
• Own and mature ITSM processes including incident, problem, change and release governance
• Ensure services meet operational requirements before production deployment Strengthen ServiceNow governance and service portfolio management
• Provide transparent operational reporting to leadership and governance forums
• Partner with squads and leaders on control implementation, audit and regulatory readiness, remediation and sustainable process adoption
• Build collaboration with Danske Bank Group functions while balancing standards About you People leadership experience with ability to build inclusive and accountable team cultures
• Strong experience in IT service management, service governance or technology operations in a complex organisation
• Solid practical understanding of ITIL-based processes, operational readiness, service transition and continuous improvement Experience with ServiceNow, CMDB, service portfolio governance and data-driven operational reporting Good understanding of IT risk, controls and regulatory expectations
• Ability to turn policies into pragmatic, scalable working methods
• Strong stakeholder management and communication skills Structured, outcome-oriented mindset with cross-functional collaboration abilities Fluency in English communication Financial services or DORA experience would be valuable additions to your background.

What We Offer

You Monthly salary range from 5920 EUR to 8880 EUR gross (based on your competencies relevant for the job). Additionally, each Danske Bank employee receives employee benefits package which includes: Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.

Health & Well-being

a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.

Hybrid working conditions

Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.

Additional days of leave

for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.

Monetary compensation package

accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution. See all the benefits HERE . Your job function (position) in the job contract will be Technology Leadership. You will join a culture built around taking ownership, teaming up across boundaries and being open. We offer opportunities for professional growth through mentorship and continuous learning in a modernising IT landscape.

You will work in a hybrid model with 3 to 4 days per week in the office to promote collaboration, knowledge sharing and culture building. Are you ready for the next step? We are looking for someone who can balance governance excellence with practical delivery enablement. If you are ready to lead operational governance transformation at Danica IT, we would love to hear from you. Please reach out to Justinas Adomaitis at [contact redacted] with any questions about this role.

The application deadline is 15 October 2026. We look forward to hearing from you!