IT Quality Group Manager

Job description

The IT Quality Group Manager – E2E / UAT Tech Testing Lead is a strategic and hands-on technology leadership role accountable for driving end-to-end (E2E) quality engineering strategy, User Acceptance Testing (UAT) governance, and flawless production rollouts across critical multi-franchise platforms. This leader will serve as the chief architect of the Mexico Quality Engineering (QE) modernization journey—transitioning from legacy, high-touch, manual-heavy testing approaches toward a continuous, shift-left, automation-first, and AI-augmented testing operating model.

The role combines strategic vision, technical depth, operational excellence, and comprehensive people and budgetary management. The successful candidate will lead cross-functional, multi-regional test engineering teams, partnering closely with Application Development, Architecture, Product Management, Business Operations, and Risk & Control organizations to enhance speed-to-market, defect containment, regulatory compliance, and cost efficiency.

Responsibilities

Strategic Quality Engineering & Transformation Operating Model Modernization: Spearhead the transformation of E2E and UAT functions from reactive, manual testing into an automated, shift-left, and continuous quality ecosystem powered by modern test harnesses and AI-augmented testing capabilities.

Testing Architecture & Standards

Define enterprise testing strategies, test design standards, and automation frameworks across complex multi-tier distributed architectures, microservices, and legacy core banking platforms.

ROI & Value Realization

Model and track the Total Cost of Quality (CoQ), establishing quantifiable Return on Investment (ROI) metrics for test automation, cycle-time reduction, and defect prevention initiatives. 2. E2E & UAT Execution & Release Governance Cross-Franchise Testing Leadership: Oversee comprehensive test planning, environment orchestration, data readiness, and test execution for large-scale, cross-franchise programs, regulatory initiatives, and client-facing digital releases.

Shift-Left Collaboration

Partner closely with Technology Product Managers, Business Analysts, and Business Stakeholders to align functional acceptance criteria early in the lifecycle and establish robust UAT sign-off gates.

Non-Functional & Integration Alignment

Integrate functional E2E tests with performance, resilience, security, and synthetic monitoring validations prior to production deployment. 3. Technical Mastery & Automation Enablement Framework & Tooling Leadership: Engage credibly at the architectural and code level on test frameworks (UI, API, Data, Mobile), CI/CD integration, service virtualization, and Test Data Management (TDM) tools.

Risk-Based Automation Prioritization

Apply risk-based, data-driven prioritization models to identify high-value test automation candidates across complex integration flows.

Defect Prevention & Observability

Drive systemic root-cause analysis (RCA) and leverage structured logs, telemetry, and observability dashboards to catch defects early and prevent recurrence. 4. Organization, People Leadership & Budget Management Talent Acquisition & Development: Recruit, build, inspire, and retain high-performing, diverse global quality engineering teams across multiple delivery hubs.

Full Managerial Accountability

Lead performance management, compensation planning, talent reviews, coaching, career progression, and succession planning.

Capacity & Budget Oversight

Manage team capacity, resource allocation across projects, vendor partner engagements, infrastructure budgets, and budget-to-actuals change control. 5. Metrics, Reporting & Executive Stakeholder Engagement Quality Telemetry: Own and deliver executive-level quality dashboards and KPIs (e.g., automation coverage %, in-sprint automation index, defect containment ratio, mean time to detect/resolve, and release cycle duration).

Executive Communication

Translate complex quality and release risks into actionable business insights for senior technology executives, franchise business leaders, and governance boards. 6. Risk, Compliance & Control Governance Risk Mitigation: Proactively identify and mitigate operational, architectural, and delivery risks, demonstrating unwavering commitment to protecting the firm’s reputation, client data, and assets.

Regulatory & Audit Readiness

Ensure all testing artifacts, approvals, sign-offs, and audit trails strictly comply with internal technology standards, information security policies, and regulatory mandates.

Qualifications

Experience & Domain Expertise Overall Experience: 15+ years of progressive experience in Software Quality Engineering, Software Engineering, or Testing, with at least 10+ years in senior leadership/people management roles over globally distributed teams.

Industry Background

Deep domain knowledge in Banking, Capital Markets, Wealth Management and other Financial Services , with proven exposure to core banking workflows, payment systems, trading platforms and regulatory reporting.

Global Delivery Scope

Proven track record leading multi-regional E2E/UAT testing organizations and managing matrixed stakeholder relationships across time zones and business lines.

Leadership & Management Capabilities Change Leadership

Demonstrated track record as a transformation catalyst who has successfully modernized legacy testing teams, overcame organizational inertia, and built consensus for engineering investments.

Talent Stewardship

Proven experience in building high-performing engineering cultures, upskilling functional testers to SDETs/QE engineers, and establishing clear accountability structures.

Financial & Vendor Acumen

Extensive experience with resource modeling, Capex/Opex budget management, and managing strategic vendor/system integrator relationships.

Technical & Tooling Proficiency Automation Frameworks

Strong technical depth in modern test automation frameworks and tools such as Playwright, Selenium, Cypress, Appium, RestAssured, Postman .

CI/CD & DevOps Integration

Hands-on experience integrating automated testing gates into enterprise CI/CD pipelines ( GitHub Actions, Jenkins, GitLab CI, DevOps, AWS CodePipeline ).

Test Management & Agile Tooling

Advanced expertise in Jira, Zephyr, Confluence .

Data & Cloud Technologies

Experience with Test Data Management (TDM) tools, synthetic data generation, cloud infrastructure ( AWS, or Azure ), and modern database platforms (RDBMS, NoSQL, Kafka/event-driven architectures).

Performance & Observability (Preferred)

Familiarity with performance testing platforms (e.g., JMeter, NeoLoad, Performance Center) and observability/logging platforms (e.g., Splunk, AppDynamics, Dynatrace, Prometheus/Grafana).

Education & Certifications Education

Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline.

Certifications (Desirable)

ISTQB Advanced/Expert Level, Certified Agile Leader / Scrum Master, AWS/Azure Cloud Certifications, or DevOps/QE leadership accreditations. #LI-NS8 Linkedin SVP ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Technology Quality ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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