Account Manager – Major Accounts

Job description

This position is responsible for the billing, collections and customer service for major accounts (Global Casualty, ESIS and Casualty Risk Construction).

Duties & Responsibilities

Reduce aged receivables and unapplied cash by strictly following collections procedures with appropriate escalation. Calls and emails sent within guidelines. Effectively establish account parameters in SBS within 48 hours of receipt of documentation for accurate billing, financial recording, and revenue recognition. Work closely with business units and external clients to fully understand their needs and servicing requirements.

Respond timely and accurately to all inquiries. Provide guidance and direction on optimal funding and payment methods to satisfy client needs, while maintaining corporate financial integrity and cash flow goals. Provide accurate departmental reporting within the required timeframe. Effectively negotiate account reconciliations to conclusion. Actively participate in special projects and system improvements. Participation can include writing business requirements, system testing, etc.

Qualifications

Understand fundamentals of insurance, financial best practices, preferably in Casualty Insurance, Insurance Finance or ESIS products and services. B.S. degree preferred. Ability to work and solve problems independently; to seek and assimilate information regarding Global Casualty, ESIS and Casualty Risk Construction business from various sources. Excellent negotiation and verbal and written communication skills. Ability to deal with clients, brokers and Chubb's personnel in a professional, knowledgeable and courteous manner.

Demonstrated ability to handle multiple demands and priorities. Displays initiative and accepts accountability. Adapt well to change and handle conflicts effectively. Excellent organization and problem solving skills. Strong experience in Microsoft Office products, primarily Excel. Aptitude for learning new technology. Prior billing and/or collections experience preferred.