Workplace Experience Supervisor - San Francisco, CA (Sat - Weds 10a-7p)

Job description

\"Ready to take your career to the next level?Join our top tier Workplace Experience Host Team at CBRE, where you'llcollaborate with a diverse group of associates to provide white glovehospitality to employees and clients, creating a wonderful workplaceenvironment and daily experience\" Elevate Your Career with CBRE – Join a Fortune 500Leader! If you are ready to make a difference and be part ofone of the world’s most admired and sustainability-focused companies, CBRE isthe right place for you.

About the Role

As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need

• High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master-level inquisitive mindset. Why CBRE? We value a culture of respect, integrity, service and excellence that crafts our approach to every opportunity!

We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in.

Unbeatable Perks

• Enjoy generous Paid Time Off, Paid Holidays, and 12 weeks of Paid Parental Leave.

Comprehensive Benefits

• Access top-notch Medical, Vision, and Dental insurance, along with Life Insurance, FSA & HSA options, and 401K matching contributions.

Inspiring Work Environment

• Experience an innovative work environment that focuses on the culture of growth, collaboration and communication.
• Internal advancement available after 6-month mark. FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list.

Forbes Named one of the best large employers in America and one of the World's Best Employers! Req Disclaimers Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Supervisor position is $95,000 annually and the maximum salary for the Workplace Experience Supervisor position is $105,000 annually.

The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)