Operations Supervisors Dual Rate

Job description

The Dual Rate Casino Operations Supervisor is responsible for the day-to-day oversight of casino floor operations to ensure a safe, compliant, and guest-focused gaming environment. This role provides leadership to front-line team members, ensures adherence to all gaming regulations and company policies, and supports operational efficiency across assigned areas of the casino during a schedule shift. The Dual Rate Supervisor actively monitors guest service standards, operational controls, and team performance; addresses issues in real time; and collaborates with department leaders to maintain smooth casino operations.

This position models professionalism, integrity, and accountability while supporting the casino’s service and revenue goals.

Responsibilities

• Supervise day‑to‑day casino floor operations during assigned shifts to ensure smooth, efficient, and compliant gaming activity
• Monitor table games and/or assigned casino areas for adherence to company policies, procedures, and regulatory requirements
• Promote and maintain a high level of guest service by resolving guest concerns promptly and professionally Safeguard Caesars Entertainment assets, including cash, chips, gaming equipment, and sensitive information
• Enforce internal control procedures and immediately address irregularities or security concerns
• Provide leadership, direction, and on‑the‑floor supervision to dealers and other assigned team members Assign work, monitor performance, and ensure adequate staffing levels throughout the shift
• Ensure compliance with all applicable gaming regulations, internal controls, and company policies
• Report incidents, disputes, and violations in accordance with established procedures
• Handle guest disputes, employee issues, and operational challenges with sound judgment and professionalism
• Make timely decisions to maintain operational flow and guest satisfaction
• Communicate effectively with management, surveillance, security, and other departments
• Provide accurate shift updates, incident documentation, and operational feedback as required Accepts feedback and coaching from supervisors

Qualifications

• Must be 19 years of age or older
• Proficient in English verbal and written
• Proficiency with iOS devices and computer systems Flexible to work various shifts, weekends, and holidays
• Knowledge of casino rules, regulations, and procedures
• Knowledge of Casino Regulations Prior experience in Casino operations or Casino Industry preferred ADDITIONAL REQUIREMENTS Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively Safely work with provided cleaning chemical and equipment Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment