Race and Sportsbook Supervisor

Job description

The Sportsbook Supervisor oversees and leads the day-to-day operations of the Sportsbook, ensuring exceptional guest service, operational excellence, and regulatory compliance. This role is responsible for supporting the Sportsbook Manager/Director in developing and coaching team members, delivering industry-leading customer service, maintaining compliance with all gaming regulations, and ensuring adherence to cash handling procedures, internal controls, and standard operating procedures.

The Sportsbook Supervisor serves as a hands-on leader, fostering a positive team environment while driving operational efficiency, accuracy, and a best-in-class guest experience.

Responsibilities

Provide exceptional guest service by creating a welcoming and professional environment. Assist guests with wagering transactions, promotions, and sportsbook products. Resolve guest concerns, disputes, and transaction discrepancies promptly and professionally. Promote company programs, special events, and sportsbook offerings. Supervise daily Race & Sportsbook operations, ensuring compliance with company policies and gaming regulations.

Monitor betting activity and wagering transactions for accuracy and integrity. Verify payouts and authorize transactions within established limits. Ensure proper opening, closing, balancing, and reconciliation procedures are completed. Monitor sportsbook technology, kiosks, displays, and wagering systems; coordinate service support when necessary. Direct, coach, and support Race & Sportsbook Writers and other department team members.

Assist with training new employees and ongoing development of current staff. Monitor employee performance and provide feedback to improve productivity and guest service. Ensure team members maintain compliance with company service standards and regulatory requirements. Assist with scheduling and managing labor resources based on business demand. Maintain accurate records, reports, and documentation related to wagering activities.

Ensure adherence to all federal, state, tribal, and gaming commission regulations. Monitor for suspicious wagering activity and report concerns according to established procedures. Maintain integrity of cash handling and internal control procedures. Assist with audits, investigations, and regulatory inspections as needed.

Qualifications

Must be 19 years of age or older Proficient in English verbal and written 1 or more years of experience in gaming and or sportsbook related roles preferred. Ability to oversee operations during a variety of hours, days weekends, and holidays.

• Must be confident in one’s ability to assess situations and make informed decisions Good interpersonal communication skills
• Ability to manage relationships
• Strong problem-solving skills
• Ability to manage a diverse range of activities and effectively prioritize responsibilities Post-Secondary education preferred or relative working experience.

Excellent working knowledge of both front and back of house operations as it relates to sportsbooks and/or casino environments. Proven ability to understand the customer and advocate for player interest.

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to maintain regular, predictable attendance according to schedule.

Fast paced environment, multiple tasks to be handled under time constraint. Must be able to work with the public in a professional manner at all times. Must be able to respect confidentiality to both guests and company as sensitive information will be given and received. Must be able to obtain and maintain a Nebraska Gaming License