Sportsbook Supervisor

Job description

Oversee the day-to-day activities of the sportsbook, ensuring efficient operations and a high level of guest service. Supervise, train, and mentor sportsbook ticket writers, ensuring they adhere to policies and provide excellent customer service. Address and resolve any guest issues or disputes promptly and professionally, maintaining a positive guest experience. Ensure that sportsbook operations comply with all regulatory and company policies, including gaming laws and anti-money laundering protocols.

Monitor the ticket-writing process to ensure accuracy in bets, payouts, and record-keeping. Assist with daily reporting, handle financial transactions, and maintain accurate records of bets placed and payouts made. Assist in creating and managing team schedules to ensure adequate coverage during peak and off-peak hours. Support sportsbook promotional activities, special events, and marketing initiatives to drive business growth.

Provide feedback to management on operational improvements and contribute ideas to enhance the guest experience.

Responsibilities

2+ years of experience in sportsbook operations or a similar role within the gaming industry. Must be able to use a computer and relevant software for job-related tasks. Proven ability to lead, train, and motivate a team in a fast-paced environment. Strong communication and problem-solving skills, with a focus on delivering exceptional guest service. Ability to handle transactions and record-keeping with high accuracy. A solid understanding of sports betting types, odds, and sportsbook technology.

Familiarity with gaming regulations and compliance requirements. Willingness to work a flexible schedule, including nights, weekends, and holidays. Responsibility for understanding and adhering to all company and VA Lottery compliance requirements. Must be able to obtain a VA Lottery License.

Qualifications

Ability to stand for extended periods. Must be able to lift, pull, or push up to 25 lbs. Ability to write for long periods. Ability to twist, bend, and reach without significant restrictions. Willingness to work in an environment that may be exposed to smoke. Must be able to tolerate exposure to bright lights and flashing lights for extended periods of time.

Wage

$22.00 an hour