Valet Attendant

Job description

The Valet Attendant is responsible for making the first and last impression for our guests, delivering exceptional service with warmth and enthusiasm, efficiency, and professionalism. You’ll work closely with the Bell and Front Desk team to ensure seamless arrivals and departures, creating memorable experiences from curb to room while safely parking and retrieving guest vehicles.

Responsibilities

Greets customer at Valet Porte-Cochere may assist in transporting luggage to and from vehicles to guest rooms and parks and retrieves customer’s passenger vehicles while creating a seamless guest service experience. Safely drive guests’ vehicles to designated areas of Valet lots while completing the appropriate tasks including damage report, proper recording of space number, and delivery of keys to the cashier desk. Accurately completes Luggage tags and Valet tickets which include inspection of vehicle for prior damage.

Safely returns any vehicles from the Valet parking area back to customers while maintaining a safe speed and aware of surrounding activity while driving. Reporting all issues and concerns immediately to the supervisor. Maintain energy and enthusiasm, willingness to serve, and consistently demonstrate property and company service standards for the duration of shift Exhibits a sincere desire and compliance with all guest requests.

Will demonstrate sense of urgency when assisting guests, maintaining a calm and composed look. Proactively offers service/assistance, and offers personalized recommendations based on current events and offers without prompting Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Must present a well-groomed appearance. Maintain a clean, organized, and safe valet area. Comply with regulatory, company and department policies and procedures, security guidelines and departmental SOPs.

Qualifications

Minimum of 21yrs of age. HS diploma or GED. Casino/Hotel experience preferred. Minimum of four (4) years’ customer service experience is required. Experience within an upscale hotel preferred. Minimum of two (2) years’ experience as a Bell Attendant, Bell Captain or related position is preferred. Must have schedule flexibility including evenings, weekends, holiday shifts and overtime, as needed. Must have good verbal and written communication skills.

Must have excellent organizational skills with the ability to identify and prioritize issues, as they arise. Skill in establishing and maintaining effective working relationships with co-workers. Ability to read, write, and communicate verbally in English. 5 years of safe driving experience in vehicle. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Wage

$8.88 per hour Plus Tips

ADDITIONAL REQUIREMENTS

Requires seldom sitting, kneeling, lifting/carrying of 51-100 lbs.; occasional bending, reaching, and crouching Copying & writing of numbers Eye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols and currency Work area is subject to variable temperatures.