Senior Business Analyst

Job description

About the role

At Barry Callebaut Digital, we are driving the digital transformation of the world's leading chocolate manufacturer. We are looking for a Business Analyst to join our Polomas Team, supporting the Position Logistic Management System (Polomas) used by sourcing, trading, and risk management teams across our global organization. In this role, you will act as a bridge between business and technology, helping stakeholders translate operational needs into practical digital solutions.

You will collaborate with traders, procurement teams, external partners, and digital experts worldwide to continuously maintain, enhance, and optimize a business-critical platform.

Key responsibilities

Support and maintain the Position Logistic Management System (Polomas). Analyze and translate business needs into system improvements and enhancements. Manage and follow up on incidents, service requests, changes, and day-to-day stakeholder interactions across multiple communication channels. Monitor system performance and support issue resolution. Collaborate closely with traders, procurement teams, digital teams, and external partners.

Act as a key point of contact between business users and technical teams. Analyze data and investigate issues using SQL and other available tools. Support system changes and releases, including occasional activities outside standard business hours where required.

About you

Experience in business analysis, application support, data analysis, or a similar role. Strong analytical skills and the ability to translate business needs into practical solutions. Good knowledge of SQL/T-SQL and confidence working with data. Understanding of business systems supporting trading, logistics, sourcing, or other operational processes. Excellent communication skills and the ability to collaborate with both business and technical stakeholders.

A customer-focused mindset with a proactive approach to problem-solving. Ability to work independently, take ownership, and thrive in a dynamic environment. Professional fluency in English. Open to occasional business travel across Europe (up to 20%). It will be an advantage if you have experience with commodity trading, logistics or risk management processes, SAP or other ERP systems, and additional technologies such as Python, VBA, C#, SSIS/ETL tools, or DevOps.

We offer (Poland, GBS Łódź)

Employment on a regular basis in the sweetest company in the world. Annual bonus based on your work results. Lunch card to be used for groceries and restaurants. Private medical care in Lux Med (basic package fully financed by BC). Fit Profit sports card co-financed by BC.

PPE

we care about your future, and we save money for your retirement. Cafeteria Program as a part of Social Fund. Group life insurance.

Hybrid working model

min. 8 days in the office a month As part of our work-life balance culture, we offer flexible working hours, allowing you to start your day between 7:00 a.m. and 10:00 a.m. Free consultation with a lawyer once a quarter. Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year. And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.

Daily delivery of fresh fruits and veggies to the office. You can purchase our sweet products with a special discount. Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs. Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station. We like to party as much as we like chocolate! We have integration budgets we can use for team events.

Forever Chocolate and Event Team

you can join them and have a real influence on social life in BC and CSR activities.