Customer Service Specialist (with Dutch)

Job description

About the Role

As a Customer Service Specialist, you’ll be the key connection between our company and our customers, ensuring smooth order handling and top-tier service. You’ll manage the full order cycle-from setup to delivery-while working closely with Sales and Supply Chain to meet customer expectations. This is a high-impact role for someone who thrives in a fast-paced B2B environment and enjoys building strong relationships.

Key responsibilities

Act as the main point of contact for your customer portfolio. Build and maintain strong relationships with customers and internal teams. Handle customer queries with ownership and professionalism. Accurately process high volumes of orders in SAP. Coordinate product availability and delivery timelines. Validate pricing and support contract updates. Resolve complaints and implement corrective actions. Optimize logistics for efficient and cost-effective deliveries.

Take full ownership of customer service quality.

About you

Fluent English and Dutch. 5+ years in Customer Service, ideally in B2B or manufacturing. Strong SAP experience (5+ years preferred). Salesforce knowledge is a plus. Customer-focused and relationship-oriented. Strong communication and interpersonal skills. Analytical mindset with attention to detail. Comfortable with numbers and data. Proactive, adaptable, and resilient under pressure. Team player with planning and multitasking abilities.

Problem-solver with a positive attitude.

We offer

Employment on a regular basis in the sweetest company in the world. Annual bonus based on your work results. Lunch card to be used for groceries and restaurants. Private medical care in Lux Med (basic package fully financed by BC). Fit Profit sports card co-financed by BC.

PPE

we care about your future, and we save money for your retirement. Cafeteria Program as a part of Social Fund. Group life insurance.

Hybrid working model

min. 8 days in the office a month Please note: As a Customer Service team supporting the Benelux market, we provide service coverage from 7:00 AM to 6:00 PM. Working hours are organized according to a team-based shift schedule, with start times between 7:00 AM and 10:00 AM, agreed internally to ensure full business-hour coverage. Free consultation with a lawyer once a quarter. Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.

And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests. Daily delivery of fresh fruits and veggies to the office. You can purchase our sweet products with a special discount. Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.

Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station. We like to party as much as we like chocolate! We have integration budgets we can use for team events.

Forever Chocolate and Event Team

you can join them and have a real influence on social life in BC and CSR activities.