Quality Documentation Officer

Job description

About the role

As a Quality Documentation Officer, being a member of European Customer Quality team, you will be responsible for ensuring timely, accurate, and professional responses to customer documentation, quality, and compliance-related requests. Working closely with customers and cross-functional teams, you will help translate customer requirements into effective business processes and quality systems, while driving continuous improvement in documentation practices.

This role offers the opportunity to contribute directly to customer satisfaction, regulatory compliance, and operational excellence in a dynamic international environment.

Key responsibilities

Provide professional, accurate, and timely responses to customer inquiries, documentation requests, and quality-related requirements. Serve as a key contact for customer documentation topics and support complaint investigations where documentation-related aspects are involved Understand, review, and assess customer requirements, ensuring their effective implementation within quality management systems and certification profiles.

Collaborate with internal stakeholders and customers to evaluate requirements, discuss feasibility, and identify alternative solutions when needed Analyze customer inquiries and trends to identify recurring topics, opportunities for process optimization, and efficiency improvements. Support continuous improvement initiatives by identifying enhancement opportunities, defining action plans, and monitoring implementation.

Review projects and business changes to evaluate their impact on customer requirements and documentation processes. Support the integration of Environmental, Social, and Governance (ESG) requirements into customer quality documentation. Ensure emerging customer expectations and new requirements are effectively communicated and embedded within the organization.

About you

Bachelor's degree in Food Science, Food Technology, or an equivalent field. Minimum 2–3 years of experience in a similar role. Ideally, at least 3 years of experience in quality- or documentation-related positions. Background in the food industry is preferred. Fluent English language skills. Knowledge of another European language is a strong asset. Excellent communication skills. Strong attention to detail while maintaining awareness of the broader business context.

Comfortable working with and communicating across a matrix organization. Collaborative team player with a flexible and innovative mindset. Ability to travel occasionally.

We offer

Employment on a regular basis in the sweetest company in the world. Annual bonus based on your work results. Lunch card to be used for groceries and restaurants. Private medical care in Lux Med (basic package fully financed by BC). Fit Profit sports card co-financed by BC.

PPE

we care about your future, and we save money for your retirement. Cafeteria Program as a part of Social Fund. Group life insurance.

Hybrid working model

min. 8 days in the office a month. As part of our work-life balance culture, we can start work between 7 am and 10 am. Free consultation with a lawyer once a quarter. Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year. And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.

Daily delivery of fresh fruits and veggies to the office. You can purchase our sweet products with a special discount. Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs. Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station. We like to party as much as we like chocolate! We have integration budgets we can use for team events.

Forever Chocolate and Event Team

you can join them and have a real influence on social life in BC and CSR activities.