Sales and Technical Support Representative

Job description

About the role This position holds joint accountability for managing and expanding sales activities within a dedicated customer portfolio across Romania and Moldova. The successful candidate will leverage a comprehensive understanding of regional market dynamics to execute strategies that drive commercial growth and achievement of organizational objectives. Furthermore, the role serves as a critical Technical Sales Support resource for the broader regional portfolio, delivering technical expertise and educational guidance to key business partners.

Key Responsibilities

This is a hybrid position based at our site in Remetea Mare (Timișoara), Romania.

Strategic Portfolio Management & Relationship Excellence

Manage and expand an assigned customer base to meet commercial targets while delivering an exceptional experience to business partners and prospects to cultivate long-term value.

Technical Consultation & Solution Engineering

Serve as a primary point of contact for technical inquiries via telephone and email, identifying and recommending optimal product solutions aligned with specific customer requirements.

Proposal Management

Analyze customer needs to develop tailored technical specifications and comprehensive commercial offers across the full product portfolio.

Market Education & Adoption

Act as a subject matter expert to educate end-users and converters, promoting specialized solutions and driving brand adoption.

Cross-functional Collaboration & On-site Engagement

Collaborate cross-functionally with Field Sales Representatives (FSRs), Customer Service (CSR), and Technical Support teams, and conduct on-site customer visits for claims management, technical presentations, and business development.

Qualifications

Required

Master’s degree or equivalent, with a minimum of 2 years of professional experience in technical business support or commercial roles. Full professional proficiency in Romanian and English, both verbal and written. Willingness to master technical aspects of the pressure-sensitive industry and the broader printing and graphic solutions market.

Skills you need to succeed

Demonstrated capacity to foster enduring client relationships, uncover complex business requirements, and articulate solutions across diverse stakeholder groups with an innovative mindset. Strong interpersonal skills with a commitment to collaborative teamwork, continuous learning, and cross-functional synergy.