Customer Service Specialist

Job description

Job Description

We are seeking a highly motivated and experienced Senior Customer Service Representative to join our fast-paced, high-volume manufacturing environment. The ideal candidate is a self-starter with a proven ability to work independently as well as collaboratively in a team setting. This role is crucial for maintaining excellent customer relationships, supporting sales objectives, and driving continuous improvement in our customer service operations.

Experience in the manufacturing industry is required, with a strong preference for apparel manufacturing experience. This is an onsite role.

Key Responsibilities

Customer and Sales Support Manage high-volume customer inquiries, purchase orders, product requests, and service issues with speed and accuracy. Process and manage customer orders and related documentation, requiring accurate data entry. Develop and maintain strong, effective relationships with internal partners, including Sales, Production, and Logistics, to ensure seamless customer service delivery. Serve as an escalation point for complex customer issues, providing timely and effective resolution.

Mentorship and Leadership Act as a mentor to less experienced team members, sharing best practices and product knowledge. Assist in training new customer service staff on company processes, systems, and service standards. Process Improvement and Adaptability Identify opportunities for process improvement that enhance efficiency and customer satisfaction. Quickly adapt to changes in process, systems, and priorities as dictated by business needs and technological advancements.

Communication and Administrative Exhibit strong verbal and written communication skills to effectively interact with customers and internal stakeholders. Perform required administrative tasks and maintain detailed records of customer interactions and transactions. Maintain up-to-date product knowledge and understanding of manufacturing timelines and capabilities.

Qualifications

Required Experience and Skills

Experience: Minimum of 5 years in a fast-paced Customer Service role; experience in a manufacturing environment is preferred.

Communication

Strong verbal and written communication skills.

Preferred Experience

Previous experience specifically in apparel manufacturing. Prior experience in a mentorship or team leadership capacity. A demonstrated history of successful process improvement initiatives.

Work Style

Self-starter with a demonstrated ability to work both independently and as part of a team.

Adaptability

Comfortable managing a high-volume workload, shifting priorities, and frequent process changes.

Technical Skills

Proficient in data entry and comfortable learning and utilizing new technology/software.