Customer Service (CS) GOLD (0-3 yrs Experience)

Job description

Unlock Your Impossible A proven legacy. A global stage. A new generation of leaders. Bring your ambition. Expand your world. Shape what’s next. For years, the GOLD program has helped build the leadership strength of AD. More than 100 leaders developed through the program have progressed into director-level or mission-critical roles, becoming a core part of AD’s leadership capability. Today, GOLD returns—building on that successful history with a renewed ambition: to develop the next generation of leaders who will take AD forward.

Designed for outstanding university graduates and early-career professionals with 0-3 years of experience, GOLD combines the strength of a proven leadership program with real responsibility, extraordinary learning opportunities and global exposure. GOLD is more than a traditional management trainee program. It is a selective, experience-led leadership journey that combines real business responsibility, cross-functional exposure, senior mentorship and structured development.

Over an intensive 24-month journey, participants will work on assignments linked to our customers, operations and strategic priorities. Each experience is designed to build an enterprise perspective, deepen functional capability and strengthen the judgement required to lead in a changing business environment. Participants will learn from experienced leaders while also bringing fresh perspectives, digital fluency and new ideas into the organization.

Development will be tailored to demonstrated capability. Participants will share a common leadership foundation, but their assignments and learning priorities will reflect their previous experience, strengths and development needs. This allows every participant to be stretched appropriately while working toward one consistent standard of leadership readiness. For candidates, GOLD offers the opportunity to take on meaningful responsibility, gain visibility across the organization and accelerate progress toward a significant long-term career.

For our organization, GOLD is a strategic investment in leadership continuity, critical-capability development and the transfer of valuable institutional knowledge to a new generation.

Qualifications

WHAT WE WILL BE LOOKING FOR IN YOU Education: Bachelor’s degree or above in Supply Chain, International Trade, Logistics, Business Administration, Foreign Languages (English), Packaging Engineering, or related disciplines.

Experience

Fresh university graduates or early-career professionals with up to 3 years of experience in Customer Service, Order Management, Supply Chain, or B2B Merchandising. Prior exposure to a multinational company (MNC) or manufacturing/B2B environment is a strong plus.

High Potential & Ownership

Demonstrates high potential to develop into a future core talent or functional leader within the regional Commercial Operations / Customer Service organization, taking proactive ownership of personal and business growth.

Learning Agility & Process Mastery

Exceptional learning agility with the proven ability to quickly absorb complex manufacturing/supply chain workflows, understand technical product specifications, and master ERP/CRM systems (e.g., SAP).

Digital & AI Fluency

Openness, curiosity, and practical capability in leveraging AI tools (e.g., generative AI, automation tools) and data analytics (e.g., advanced Excel, BI) to drive operational efficiency and service process improvements.

Resilience & Pragmatic Execution

Exhibits a pragmatic, down-to-earth work ethic; comfortable getting hands-on with operational details while keeping the big picture in mind. Possesses strong resilience, composure, and problem-solving skills under stress in a fast-paced environment.

Customer & Commercial Acumen

Customer-centric mindset with strong communication and interpersonal skills. Capable of understanding client pain points, handling escalations constructively, and identifying potential business or service expansion opportunities.

Languages

Fluent verbal and written communication skills in both English and Mandarin (fluency in Cantonese is a plus).

Mobility

Open to cross-site collaboration, project travel, and potential rotational assignments across geographies (e.g., 6-12 months).

Future Growth & Progression Beyond the Initial Role

This role’s objective is to build a high-performing talent pipeline for AD's Commercial Operations and Customer Service organization. Grounded, high-standard execution during the initial customer order fulfillment and account service assignment paves the way for long-term career growth through: Cross-Functional Business Rotations: Opportunity to partner closely with adjacent core functions (such as Supply Chain Planning, Logistics, Sales/Commercial Operations, or Key Account Management) to build end-to-end commercial operations acumen.

Strategic Projects Engagement

Direct participation in regional continuous improvement initiatives, digital transformation, customer experience (CX) optimization, and service automation projects.

Mentorship & Capability Building

Regular coaching and mentorship from senior Customer Service and Operations leaders to accelerate functional mastery and leadership readiness.