Customer Service Manager

Job description

Manage the prompt investigation and resolution of complex customer complaints and service disruptions with lasting corrective actions. Oversee end-to-end order processing, expedite shipments, communicate pricing/inventory updates, and proactively resolve supply chain bottlenecks. Direct daily departmental scheduling, workload coverage, task tracking, budgets, and project timelines to maintain uninterrupted operations. Partner with the sales team to meet revenue targets and align operational priorities with long-term business goals.

Implement, interpret, and audit service policies to ensure quality control, procedural compliance, and seamless cross-departmental coordination. Supervise, train, and mentor staff, setting clear roles, conducting performance evaluations, and fostering talent retention and skill growth.

Qualifications

5+ years of customer service or operations management experience in a fast-paced environment. Strong background and leadership experience in the apparel industry (B2B) is a strong plus. Hands-on experience or functional product knowledge in Workwear or Team Sports equipment/apparel is highly desirable. Proven track record of team building, staff retention, talent development, and conflict resolution. Demonstrated expertise in high-volume workflow management paired with excellent written and verbal communication skills in Turkish and English.