Genius Bar Program Manager (hybrid)

Job description

Imagine what you could do here! The people here at Apple don't just create products — they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

We're a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we're learning from the best. Retail Operations creates the tools and programs that empower our teams to provide a one of a kind, only at Apple experience.

We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. The GTTM team develops global strategies and programs through cross-functional collaboration, exceptional project management, and continuous performance analysis to ensure seamless execution and refinement of our initiatives. We are looking for an outstanding Program Manager based in China mainland to lead Genius Bar Operations and Warranty Protection programs to deliver exceptional customer care and protect Apple's service integrity.