Program Manager II, BAR, BAR

Job description

At Amazon, we are working to be the earth's most customer - centric company. If you would like to help us build the place that help customers get their issues resolved in the fastest time possible, this is your chance to make history.

We are looking for an exceptional Risk Manager to join our BAR team to lead automation solution from scratch (LLM,ML model based, Python) . Our team supports and optimizes process across operations sites that help minimize defects and improve SX. We build new models and optimization tools that help to scale quality audit mechanism.

Key job responsibilities

Designing systems that increase critical-to-quality (CTQ) business needs by improving integration of people, materials, equipment, software, and finance.

Leveraging and integrating advanced technology like LLM, Automations into process design to maximize return on investment and minimize costs.

Innovating and designing new or improved processes to support the business needs.

Conducting detailed process analysis including time and motion studies, and safety/ergonomic, process complexity, cost and environmental impact analysis.

Recommending and implementing changes to procedures, work methods, and labor standards based on these analyses.

Project and Change management from conception to completion.

Build and publish critical data for understanding areas of financial opportunity and continuous improvement activity results, analyze root causes of difficult problems using statistical tools, and support the creation of reports and executive level documents.

Experience working in or supporting a fast-paced operations environment

About the team

Business Assessment and Reinforcement (BAR) owns risk mining and audit for high judgement complex decisions including one

way door inventory disposal and funds withholding decisions that routinely end in litigation. We support SPIV & FRM orgs to drive

improvements in investigation judgement and accuracy in enforcement decisions along with driving innovation and business

excellence based on inspection of operational processes and requirements from our partner teams. We implement ops efficiency

solutions on behalf for ops and program teams by identifying and fixing gaps where confirmed bad actors have a good experience or good

sellers have a bad experience.