Tour Guide - Cutwater (PT)

Job description

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential.

The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do? Dreaming big is in our DNA. It's our culture. It's our heritage. A future where we keep dreaming bigger.

SALARY

$18.00/hr + Tips SCHEDULE : Part-Time, 3 days of availability (including nights and weekends) required TEMP/SEASONAL: Season Ends 12/30/26 WORK LOCATION: San Diego, CA (Miramar)

COMPANY

At Cutwater Spirits, we are explorers, charting the course with adventure in mind. We meticulously distill our award-winning portfolio of spirits including whiskeys, vodka, gin, rums, tequilas and liqueurs and incorporate them into our canned lineup. We believe our people are our greatest asset, and we're looking for passionate people like you to join our journey of working hard while having fun. Are you ready to join our dauntless crew here in San Diego and beyond?

ROLE SUMMARY

The Seasonal Tour Guide is responsible for delivering engaging, educational, and memorable experiences for guests visiting Cutwater Spirits. This role leads guided distillery tours, shares the Cutwater story and production process, hosts tastings when applicable, and supports retail operations in the tasting room. Tour Guides play a key role in brand storytelling, guest satisfaction, and driving retail revenue while upholding all safety and responsible alcohol service standards.

This position works under the direction of the Tasting Room Manager.

JOB RESPONSIBILITIES

Guest Experience & Tours

• Lead informative and entertaining distillery tours, including Cutwater's history, distilling process, and product portfolio
• Create a welcoming, engaging environment that turns guests into brand fans Confidently answer guest questionsregardingthe distillery, tasting room and kitchen, products, events, and brand offerings Personalize tours through storytelling, humor, and individual presentation style whilemaintainingaccuracy and brand standards
• Monitor group behavior to ensure guest safety, especially when tours include children
• Stay current on distillery operations, product launches, and on-site activity to enhance tour relevance
• Lead specialty tour experiences (e.g.premium tastings, educational deep-dives, themed or seasonal tours) witha high levelof storytelling, brand knowledge, and guest engagement
• Serve as an on-site host for private and public events as well as VIP experiences, supporting seamless execution from guest arrival through close

Tastings & Alcohol Service

• Conduct tastings whenrequired, following all responsible alcohol service guidelines
• Ensure compliance with all safety protocols and incorporate them into tour delivery

Retail & Revenue Generation

• Support tasting room retail operations, including selling spirits to-go and branded merchandise
• Maintain strong working knowledge of the POS system (Toast) to process transactions accurately and efficiently Assistwithmaintainingretail organization, cleanliness, andappropriate stocklevels Activelycontributeto increasing tasting room revenue through guest engagement and product knowledge

Operations & Team Support

• Manage tour reservations using the designated reservation software and accommodate guest needs when possible
• Share guest feedback with managementregardingtours, merchandise, and tasting room or kitchen experiences
• Support the tasting room team during peak periods and downtime as needed Uphold and exemplify Cutwater Spirits' core values, culture, and service standards Performadditionalduties as assigned Great public speaking skills.

Outgoingand engagingpersonality. Punctual. Ability to manage responsibilities in a high-demand, fast-paced working environment. Ability to follow oral and written instructions. Ability to communicate effectively orally and in writing. Ability toworka flexible schedule including nights and weekends. Ability to learn andretaindetailed product and brand knowledge. Havea passion for Cutwater Spirits, thedistillationprocess andtellingstories.

Must be at least 21 years of age.

JOB QUALIFICATIONS

High school diploma or equivalent required. RBS Certification and Food Handler Certificationrequired. Priorrestaurant experience (preferred). Priorretailexperience (preferred).

BENEFITS

401(k) Retirement Savings options with a company matching contribution Chance to work in a fast-paced environment among a team of passionate team members that think and act like owners! Great Perks including product samples!