SOP Specialist

Job description

The SOP Specialist is responsible for the customer order recognition & fulfilment including the key ERP transactions of order booking, backlog management. This position is also accountable for the other key supply chain tasks of inventory management, import / export & domestic logistics.

Essential Duties & Responsibilities

Responsible for incoming order or contract review & validation for adherence to the Ametek Compliance and SOP policy. Enter orders or contract into ERP(Navision) for assigned Business units. Place order to BU HQ and send confirmation to end customer. Spare parts purchasing for assigned Business units. Check advance payment required before shipment and/or AR status. Follow up deliveries and order in any phase until the customer receives goods.

Collect service report for invoice billing. Follow up with outstanding AR collection. Other ad hoc tasks assigned by line manager. Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

Knowledge and Skill Requirements

• Bachelor’s degree or above
• Minimum of 3-5 years of working experience in handling order management, customer service or sales administration Can work proactively, independently and accountably, and detail-oriented Good understanding and experience of AI Application for daily order processing, e.g.: Copilot
• Knowledge of ERP – preferably Microsoft Navision, Visual, SAP Knowledge of commercial practice and Compliance regulations Good communication skills Good command of verbal and written English Chinese language will be a plus