SOP Expert Team Lead OTC

Job description

Role

SOP Expert TL OTC Skill: Finance and Accounting,Order to Cash Experience: 5 years to 8 years Job Location: Pune Shift-9am to 6.30pm Education: Minimum 15 years of regular, full-time education (10 + 2 + 3) Commerce Graduate ,B. Com/M.com/MBA - Finance (Commerce Graduate/Postgraduate)

Must Have Skills

• Excellent process documentation and analytical skills
• Ability to simplify complex processes into structured SOPs
• Knowledge of ERP systems (SAP) and reporting tools
• Experience with process mapping tools (Visio)
• Number of SOPs created/updated (with AR & Credit )
• SOP quality (minimal rework and audit obser Good-to-Have Skills:
• Strong expertise in Accounts Receivable and Credit Management
• Excellent process documentation and analytical skills
• Strong communication and stakeholder management
• Experience with process mapping tools (Visio)
• Completion of KT within defined timelines
• Number of SOPs created/updated (with AR & Credit coverage)
• SOP quality (minimal rework and audit observations)
• Reduction in errors due to clear documentation
• Stakeholder satisfaction on KT effectiveness Job Responsibility The KT & SOP Documentation Expert is responsible for effectively capturing process knowledge during transitions and converting it into detailed, structured, and high-quality Standard Operating Procedures (SOPs).

The role ensures process clarity, standardization, and knowledge retention to support smooth operations and scalability.

Qualifications

BACHELOR OF COMMERCE