Credit Controller

Job description

We're looking for a proactive and confident Credit Controller to join our finance team. The role plays a key part in protecting company cash flow, reducing aged debt, and supporting sustainable business growth through effective credit management and customer engagement. You'll be responsible for managing customer accounts, ensuring payments are received in line with agreed terms, and resolving payment issues efficiently.

Working closely with customers and internal teams, you'll help balance strong cash collection performance with excellent customer service. This is an excellent opportunity for someone who enjoys problem-solving, building relationships, and making a meaningful contribution to the company's financial success.

Key Responsibilities

Manage a portfolio of customer accounts and ensure invoices are paid within agreed payment terms. Contact customers by email, and other communication channels to follow up on outstanding balances. Investigate and work with Customer Services team to resolve payment queries and disputes. Reconcile customer accounts and ensure account records are accurate and up to date. Build strong working relationships with customers and internal stakeholders to support timely collections and effective issue resolution.

Review and monitor aged debt reports, taking action to minimise overdue balances. Support credit reviews and assist with maintaining of customer credit limits. Prepare weekly reports on cash receipt activity and emerging collection risks in the month. Work closely with BD, Customer Service, and Finance teams to resolve issues that may delay payment. Contribute to process improvements that enhance cash collection and customer experience.

Review customer creditworthiness and recommend credit limit changes based on payment performance and financial risk indicators. Conducting credit assessments as part of customer onboarding process..

Experience

Must have previous experience in Credit Control, Accounts Receivable, or a similar finance role. Experience managing customer accounts and collecting outstanding debt. Experience using ERP systems; knowledge of Microsoft Dynamics NAV (Navision) is advantageous. Must be familiar with Microsoft Excel. Experience working in a fast-paced business environment. Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs.

The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

Skills and Attributes

Strong communication and relationship-building skills. Confident and professional when discussing outstanding payments. Good attention to detail and a high level of accuracy. Strong organisational skills with the ability to prioritise workload effectively. A proactive approach to identifying issues and driving solutions. Comfortable working independently and as part of a team. Customer-focused mindset with the ability to balance commercial relationships and credit risk.

Resilient, positive, and results-driven. This role is ideal for someone who takes ownership of their work, enjoys building relationships, and is motivated by achieving results while supporting the wider success of the business.