Travel Counselor (French Bilingual)

Job description

9th in Great

• Place to Work’s Best Workplaces™ in the Philippines 2026 10th in Fortune Magazine’s 2026 World’s Most Admired Companies 6th in Great
• Place to Work Philippines Best Workplaces in IT-BPM 2026 4th in Great
• Place to Work's Best Company To Work For 2025 Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services.

GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Responsibilities

• Deliver high-quality travel and concierge servicing during after-hours operations
• Support a wide range of requests including travel bookings, changes, disruptions, and concierge inquiries
• Provide personalized recommendations and create tailored travel and lifestyle experiences
• Resolve complex issues independently with sound judgment and minimal escalation support
• Maintain service continuity across multiple servicing functions
• Meet performance expectations across quality, productivity, and customer satisfaction

Qualifications

Minimum Qualifications

Experience in a contact center or shared services environment Educational Attainment: At least High School Graduate Fluency in both spoken and written English and French – required

• Strong computer proficiency, with the ability to navigate multiple systems and travel tools simultaneously (Sabre GDS training provided)
• Strong multitasking and time management skills across multiple channels High level of ownership and ability to work independently
• Strong problem-solving and decision-making skills under pressure Preferred Qualifications: TICO certification is required.

If not currently held, the company will cover the cost of obtaining it. OPC certification required.

Experience with Sabre GDS strongly preferred Additional Details

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

Work From Home Requirements

Must have at least 25 mbps internet connection plan / speed Must have a private & quiet area to work at home American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives. Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.