Travel Counselor – Canada

Job description

9th in Great

• Place to Work’s Best Workplaces™ in the Philippines 2026 10th in Fortune Magazine’s 2026 World’s Most Admired Companies 4th in Great
• Place to Work's Best Company To Work For 2025 Top GBS Employers for the Philippines (2025) by the Everest Group Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services.

GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Responsibilities

• Manage end-to-end travel arrangements including flights, hotels, and car rentals
• Support post-booking servicing such as changes, cancellations, and issue resolution
• Handle multiple interactions while maintaining accuracy and efficiency
• Use a consultative approach to understand customer needs and recommend relevant travel options
• Communicate travel products, policies, and benefits clearly Navigate Sabre GDS and internal systems to deliver timely resolutions Consistently meet productivity, quality, and customer satisfaction targets

Qualifications

Minimum Qualifications

• Strong computer proficiency with the ability to navigate multiple systems simultaneously Minimum
• 3 years of travel industry experience OR at least
• 4 years of BPO/contact center experience Experience handling voice and/or digital channels in a contact center environment
• Strong written and verbal communication skills Good knowledge of travel and global geography
• Strong multitasking and time management skills Willingness to work weekend and overnight shifts Preferred Qualifications: TICO certification is required.

If not currently held, the company will cover the cost of obtaining it. Experience with Sabre GDS is an advantage (training provided). Sales or consultative experience (cross-sell / upsell) is a plus.

Additional Details

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

Work From Home Requirements

Must have at least 25 MBPS internet connection plan / speed Must have a private & quiet area to work at home American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day. If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor.

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