Business Operations Manager Austria (m/f/d), Vienna

Job description

Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation. American Express is seeking an experienced and hands-on Business Operations Manager to drive operational excellence, governance and business performance within Global Merchant Services Austria.

Based in Vienna and reporting directly to the Head of Global Merchant Services Austria, this role combines operational leadership, cross-functional coordination and continuous improvement in a dynamic, international environment.

Responsibilities

Business Operations

Oversee key operational processes across the merchant lifecycle, including onboarding, account maintenance, regulatory reviews and offboarding.

Governance & Risk

Coordinate local governance, regulatory requirements, operational risk management, internal controls and audit readiness.

Stakeholder Management

Collaborate with local and international teams to resolve operational challenges and ensure effective execution.

Operational Excellence

Drive process improvements, monitor performance indicators, manage priorities and provide actionable management insights.

People Leadership

Lead, coach and develop the Branch Coordinator Austria, ensuring effective resource planning and operational continuity.

Qualifications

Minimum Qualifications

University degree in Business, Finance, Economics or a related field, or equivalent professional experience. Relevant experience in Business Operations, Project Management, Risk Management, Governance or Compliance, ideally within an international or regulated environment. Proven ability to manage cross-functional initiatives, stakeholders and competing priorities. Strong analytical, organisational and problem-solving skills with a proactive, results-oriented mindset.

Excellent communication skills, leadership capabilities and a high degree of ownership. Fluent German and English, both written and spoken.

The Opportunity

A high-impact leadership position offering the opportunity to shape operational processes, strengthen governance and drive business excellence within American Express Austria. Annual minimum wage of 60.576 euros gross (38.5 hours per week) plus bonuses and benefits. An overpayment after crediting your previous service periods is possible. Employment eligibility to work with American Express in Austria is required as the company will not pursue visa sponsorship for these positions.