Senior Manager, Product Commercialization

Job description

Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term. The role will report to the Director, Product Line Strategy & Partnerships and serve as the strategic commercialization lead responsible for translating the Amex Offers Product Line Strategy into compelling merchant offerings and commercial growth opportunities.

This leader will work across Product, Go-to-Market, Sales, Platform, Analytics, and other key stakeholders to bring strategic capabilities to market, package existing and emerging capabilities into differentiated offerings, and identify new opportunities that drive long-term business growth. This role offers a unique opportunity to shape how Amex Offers evolves as a differentiated marketing platform for merchants and a compelling benefit for Card Members.

Responsibilities

Product Strategy Commercialization Lead commercialization of priority Amex Offers Product Line Strategy initiatives, translating strategic opportunities into actionable cross-functional plans that drive business outcomes. Partner across Product, Platform, Engineering, Analytics, GTM, and Sales to advance strategic capabilities, including self-serve reporting and budgeting and forecasting. Develop commercialization strategies for new capabilities, including merchant value propositions, target segments, business requirements, and go-to-market considerations.

Align cross-functional stakeholders on commercialization priorities, dependencies, and execution plans to support delivery of strategic initiatives. Define and monitor KPIs to evaluate commercialization effectiveness, merchant adoption, and business impact. Offering Development & Packaging Partner with GTM and Sales to identify opportunities to package existing and emerging Amex Offers capabilities into coherent, differentiated merchant-facing offerings.

Assess merchant needs, competitive positioning, and commercial opportunities to inform offering development, packaging, and positioning. Develop business cases and recommendations for new offerings that balance merchant value, commercial outcomes, and platform capabilities. Collaborate with Product and Platform teams to understand current capabilities and identify enhancements needed to support future commercial offerings.

Commercial Growth Strategy Serve as a strategic thought partner to the VP, Amex Offers Product Strategy and Director, Product Line Strategy & Partnerships in identifying and evaluating new commercialization opportunities. Monitor competitive trends, emerging technologies, and adjacent industry developments to identify opportunities for differentiated merchant offerings and business growth. Develop market assessments, financial sizings, and strategic recommendations to evaluate commercialization opportunities and investment priorities.

Translate complex business challenges into clear, executive-ready recommendations that balance long-term growth potential with near-term execution feasibility.

Qualifications

Minimum Qualifications

5+ years of experience in product commercialization, product strategy, go-to-market strategy, management consulting, corporate strategy, or related roles, preferably within digital advertising, loyalty, payments, retail media, or platform ecosystems. Demonstrated experience translating product strategies or capabilities into commercial offerings, growth initiatives, or go-to-market plans. Proven ability to lead complex cross-functional initiatives and influence stakeholders across Product, Engineering, Sales, Analytics, Finance, and Marketing.

Strong strategic thinking and analytical skills, including experience developing business cases, financial sizings, and actionable commercial recommendations. Strong organizational and project management skills, with the ability to balance competing priorities and drive execution in a fast-paced environment. Ability to navigate ambiguity, identify opportunities, and translate strategic concepts into actionable plans.

Preferred Qualifications

Experience commercializing digital platforms, advertising technology, retail media, loyalty, payments, or marketplace products. Experience developing product packaging, merchant value propositions, or go-to-market strategies for B2B offerings. Strong executive communication and storytelling skills, including experience presenting strategic recommendations to senior leadership. Experience partnering with Product Development and Engineering organizations to translate commercial needs into product priorities.

Curiosity and a customer-first mindset, with an interest in building products that create value for merchants, Card Members, and American Express. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.