Associate - Technology Vendor Management

Job description

Looking to join a team in Technology that is dynamic, fast paced, and forward looking? American Express is continuing to grow its Technology Vendor Management (TVM) team and capabilities to ensure our critical third-party relationships deliver strong value, resilience, and risk management at enterprise scale. This Phoenix based role will support the ongoing governance and oversight of strategic third parties across a broad spectrum of Software vendors.

The successful candidate will partner closely with Technology, Global Supply Management (Procurement), Legal, and other internal stakeholders to support vendor management activities, contract administration, reporting, and operational processes. We are looking for a candidate with experience or interest in vendor management, sourcing, third-party risk, or technology operations who can help drive effective vendor engagement strategies, support governance activities, and contribute to cost optimization and operational excellence.

Responsibilities

Support end-to-end vendor management activities for Software partners, including governance, reporting, cost tracking, and operational support aligned to Technology and enterprise objectives. Assist with sourcing events, contract renewals, Statements of Work (SOWs), and Master Service Agreements (MSAs) by coordinating documentation, stakeholder feedback, and vendor communications. Partner with internal teams to support vendor governance routines, including Quarterly Business Reviews (QBRs), issue tracking, and performance monitoring.

Help maintain vendor records, reporting, dashboards, and governance documentation to ensure compliance with company policies and standards. Support the review and interpretation of contractual terms to help address stakeholder questions and assist with issue resolution. Conduct research on vendor capabilities, market trends, pricing benchmarks, and industry developments to support strategic decision-making. Prepare presentations, status updates, and reporting materials for leadership and stakeholder meetings.

Collaborate across Technology and business teams to support operational efficiency, process improvements, and vendor-related initiatives.

Qualifications

Minimum Qualifications

Bachelor’s degree in Business, Supply Chain, Finance, Technology and/or 3-5 years of experience in vendor management, sourcing, procurement, or a related field. Exposure to contract administration, vendor governance, or third-party risk management processes preferred. Strong organizational and analytical skills with attention to detail. Ability to build collaborative working relationships across teams and stakeholders. Strong written and verbal communication skills.

Ability to manage multiple priorities in a fast-paced environment. Ability to work effectively in a hybrid environment (3 days per week in office).

Preferred Qualifications

Experience supporting technology or software-related initiatives. Familiarity with Software licensing models (SaaS, subscription, perpetual) and vendor management processes. Project management experience Interest in Technology Vendor Management, commercial management, or strategic sourcing. Proficiency in PowerPoint, Excel, and reporting/dashboard tools.