TCPS Analyst I - Korean Language

Job description

Travelers Cheques & Prepaid Servicing (TCPS) operations team ensures extraordinary customer service for our customers and merchants in a 24*7, multi-lingual environment. We manage servicing and operations for prepaid products giving support on all queries from a phone servicing and back-end operations perspective.

Responsibilities

Responsibilities

Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques. Handle Claims for lost/Stolen and Unable to Cash Traveler Cheques. Handle Escheatment calls and faxes. Process Refund Requests, Overspend and Excessive balance cases Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.

Respond to customer escalation and conduct a root cause analysis of the escalation Leverage expertise in analyzing risk related data, identifying fraud connections Manage change effectively to meet / exceed performance targets

Qualifications

Minimum qualification

Graduate with 0 – 3 years of Prior Experience

• Proficiency in Korean language
• Work in a 24*7 work environment in a customer facing calling profile
• Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.

Good oral and written communication skills in English Good listening and decision-making skills. An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk